FAQ Page

1. What is Good Pooch London?

Good Pooch London is your destination for eco‐friendly, handmade dog accessories made from sustainable hemp. We are passionate about combining style, quality and environmental responsibility to offer your pooch the best in comfort and durability.

2. What materials do you use in your products?

All our products are crafted using high-quality, natural hemp. This eco-friendly material is not only durable and long-lasting but also gentle on your dog’s skin. Hemp’s natural fibres ensure that each accessory is both sustainable and stylish.

3. What are the benefits of using hemp for dog accessories?

Hemp offers several advantages, including:

  • Durability: Ideal for everyday adventures.

  • Eco-Friendliness: Biodegradable and sustainable.

  • Gentleness: Suitable for sensitive skin and everyday wear.

  • Odour Resistance: Naturally resists unpleasant smells.

  • Comfort: Soft enough for your pooch’s comfort.

4. How long does it take to process and deliver my order?

Our processing times are designed to ensure that your order is handled with care:

  • Toys: Processed within 1-3 days.

  • All Other Accessories: Processed within 3-10 days.
    For more detailed delivery information, please refer to our Delivery Information page.

5. What is your returns and refunds policy?

We want you to be completely satisfied with your purchase. If there is an issue with your order, please review our Returns & Refunds policy on our website. If you have any further questions, our customer service team is here to help.

6. How can I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking details. You can use this information to monitor your delivery’s progress. If you need assistance, feel free to contact our support team.

7. What payment methods do you accept?

We accept a range of payment methods, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay and Visa. All transactions are securely processed.

8. Are your products ethically and sustainably made?

Yes, absolutely. Our products are handmade with care, using sustainably sourced hemp. We are committed to reducing our environmental impact while offering stylish, practical accessories for your beloved pet.

9. How should I care for my hemp accessories?

To ensure your hemp products remain in great condition:

  • Hand wash gently in cool water with a mild detergent.

  • Avoid harsh chemicals and prolonged exposure to direct sunlight.

  • Allow the items to air dry naturally.
    This care routine will help preserve both the look and longevity of your accessory.

10. How do I get in touch if I have more questions?

If you have any additional queries or need personalised assistance, please contact us at:
Email: goodpoochlondon@gmail.com
Alternatively, you can use our Contact Us page to send your message directly.