Delivery Information

Processing Times

  • Ready-Made Orders (Toys): We strive to dispatch these orders within 1-3 working days.

  • Made-to-Order Items (All Pet Accessories): Handcrafted in the UK, we aim to dispatch these items within 3-10 working days.

  • Last Order Time: 3PM (GMT)
    Orders placed after 3PM will be processed from the next working day.

Delivery

  • Estimated Delivery Times: Expect delivery within 2-4 working days for UK orders via InPost/Royal Mail/ Evri.

  • Tracking: Tracking details will be provided for all orders. While we aim to meet these delivery estimates, please note that unforeseen delays may occur. We cannot be held liable for delays caused by MyHermes.

  • Delay Resolution: If you haven't received your parcel after 5 working days (UK) or 14 working days (International), kindly reach out to us.

Custom & Taxes

  • Responsibility: Buyers are accountable for any customs and import taxes. We are not liable for customs-related delays. 

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be dispatched. In the event that your items are unavailable for immediate dispatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to dispatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a dispatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does Good Pooch London deliver?

We deliver anywhere in the United Kingdom

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email goodpoochlondon@gmail.com

For inquiries, please contact us at goodpoochlondon@gmail.com